Privacy policy

Last updated: 12 November 2026

This policy explains what personal information CadBlocksPro collects when you visit cadblockspro.com or shop.cadblockspro.com, browse the library, buy a block, subscribe, or download a block, and what we do with it.

1. Who is responsible for your data

The data controller is DH INNOVATIONS LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, trading as CadBlocksPro. In this policy "CadBlocksPro", "we" and "us" mean that company.

For any privacy question or request, write to us at support@cadblockspro.com.

2. What we collect

Orders, payment and customer accounts. Checkout, payment and customer accounts are handled by Shopify at shop.cadblockspro.com. When you order or create an account, Shopify collects for us your name, e-mail address, billing details, and the record of what you bought or subscribed to. You sign in with a code sent to your e-mail address. Card data is processed by the payment provider (Stripe through Shopify checkout, or PayPal), not by us. We never see or store your full card number.

Your use of the library. When you are signed in to cadblockspro.com, we keep a record of the blocks you download and of your download counts, so that we can apply the fair-use download limits shown in your account and show you what you have bought.

Technical data. Our servers and our security and delivery provider (Cloudflare) process your IP address, your country, and security and performance logs such as the pages requested, the time, and the browser type.

Messages. If you write to us, we receive what you send, including your name and e-mail address.

We do not ask for sensitive information.

3. Cookies

cadblockspro.com. The site sets first-party cookies. If you sign in, a cookie keeps you signed in and confirms your access to the library and its downloads. These cookies are needed for the service to work. They are not used for advertising.

shop.cadblockspro.com. The store runs on Shopify, which sets its own cookies for the cart, your country and currency, checkout, security, and Shopify's store analytics. Where the law requires it, the store asks for your choice before using cookies that are not essential.

Security. Cloudflare, which sits in front of the site, may set a cookie to tell real visitors from automated traffic.

You can block or delete cookies in your browser settings. If you block the cadblockspro.com cookies, you will not be able to stay signed in.

4. Why we use your data, and on what legal basis

  • To provide what you ordered: taking payment, running your subscription and your account, delivering block downloads. Legal basis: performance of our contract with you.
  • To answer you when you contact us. Legal basis: our legitimate interest in replying to you, or steps taken at your request before a contract.
  • To keep the service secure and working: preventing abuse, fraud and unauthorised copying of the library, applying fair-use download limits, fixing errors. Legal basis: our legitimate interest in a safe and reliable service.
  • To meet legal duties, such as tax and accounting records. Legal basis: legal obligation.

We do not sell your personal information. We do not share it for advertising. We do not use it for automated decisions that have legal effects on you.

5. Who receives your data

  • Shopify hosts the store, checkout and customer accounts, and keeps order records for us.
  • The payment provider you choose at checkout (Stripe or PayPal) processes your payment.
  • Our security and hosting providers run and protect the server that serves the library and its downloads.
  • Authorities or advisers, only where the law requires it or where it is needed to defend a legal claim.

These providers act on our instructions or under their own legal duties. Shopify, Stripe and PayPal also publish their own privacy policies.

6. Transfers outside your country

We are based in the United Kingdom, and our providers operate in several countries. Your data may therefore be processed outside the country where you live, including in the United States. Where data from the United Kingdom or the European Economic Area is transferred, we rely on the safeguards the law recognises, such as standard contractual clauses, the UK International Data Transfer Agreement or addendum, or an adequacy decision, as put in place with or by our providers.

7. How long we keep it

  • Order and billing records: for as long as you are a customer, and afterwards for as long as tax and accounting law requires.
  • Customer account: until you ask us to delete it, apart from records we must keep by law.
  • Download records: for as long as your account is in use, so that your purchases and limits stay accurate.
  • Security and performance logs: for a short period, as needed for security and troubleshooting.
  • Messages you send us: for as long as needed to deal with your request and keep a record of it.

8. Your rights

If you are in the United Kingdom, the European Economic Area or Switzerland (UK GDPR and GDPR), you have the right to:

  • access your personal data and receive a copy;
  • have inaccurate data corrected;
  • have your data erased;
  • restrict or object to our processing, including processing based on legitimate interest;
  • receive the data you gave us in a portable format;
  • withdraw consent at any time, where processing is based on consent;
  • complain to the data protection authority of your country. In the United Kingdom this is the Information Commissioner's Office.

If you live in California (CCPA, as amended) or in another US state with a privacy law, you have the right to:

  • know what personal information we collect, use and disclose;
  • access and receive a copy of it;
  • have it corrected or deleted;
  • opt out of the sale or sharing of personal information. We do not sell or share personal information as those words are defined in that law;
  • not be treated differently for using these rights.

The categories of personal information we collect are: identifiers (name, e-mail address, IP address), commercial information (orders, subscriptions and downloads), internet activity (security and performance logs), and approximate location (country).

Wherever you live, you can ask us what we hold about you and ask us to correct or delete it.

To use any of these rights, write to us at support@cadblockspro.com. We may need to confirm your identity, for example by asking you to write from the e-mail address used for your order. We answer within the time the law sets, normally one month.

9. Security

We protect your data with measures suited to the risk, including encrypted connections, access controls, and protection in front of the site. No online service can promise perfect security. If a breach affects your data, we will tell you where the law requires it.

10. Children

CadBlocksPro is a service for designers, architects, engineers and other professionals. It is not directed at children, and we do not knowingly collect personal data from anyone under 16.

11. Changes to this policy

We may update this policy. The date at the top shows the current version. If a change is significant, we will say so on the site.

12. Contact

DH INNOVATIONS LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. E-mail: support@cadblockspro.com.